I am trying to login to my Facebook account. Unfortunately, it will not let me get in...

GetHuman-hwpfo's customer service issue with Facebook from February 2019

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The issue in GetHuman-hwpfo's own words
I am trying to login to my Facebook account. Unfortunately, it will not let me get in. I go thru the process of trying to login and it sends me an email or sms message with the code to login. it then asks that I change my password, which after changing it or skipping the change because I had just changed it, I get a message to enter a number that will be provided to me via SMS message. I never get the code generator code and I can't get past the screen. I have repeated this process several times, but this is the first time I found this screen. I may have compounded the problem by creating a *nd account with the same email. tonight I was able to remove my cell phone number from the second account, hoping that it would allow me to bypass the code generator window. Can you help. My original account had the ***.***.**** phone number, but I don't know if it still does since I got an error message when creating the *nd account stating the phone number was used by another FB user, which of course, was me. Any assistance would be greatly appreciated. I now have contacts in both accounts that if I can get back in, I'd like to try to merge the accounts. Very Respectfully, Harvey W Payne
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Facebook

Customer service issue
Reported by GetHuman-hwpfo
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
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GetHuman-hwpfo started working on this issue
Feb 7th 12:22am