My phone got stolen weeks ago and I could not file a claim because there was already a...

GetHuman-adamlpro's customer service issue with Facebook from February 2019

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The issue in GetHuman-adamlpro's own words
My phone got stolen weeks ago and I could not file a claim because there was already a claim from many years ago in the system so in the mean time I got a temporary phone. And to just recently I've gotten my own number back on a new phone which I'm using now. What I wanna know is how do I get into my account because I cannot generate a code since I'm locked out of my account (mobile and laptop) and when it tries to send me in text message I don't get one none of them come, and I have confirmed that they're utilizing the correct number. Also I have sent Facebook a picture of me holding my Current passport which is good. I've gotten * replies I've gotten new emails of fat and no text messages I can't get into my count for weeks now. Please somebody do something for me! Contact information:*email is Adam *****@***.com *my number is **********
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Customer service issue
Reported by GetHuman-adamlpro
Feb 6th, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-adamlpro started working on this issue
Feb 6th 4:21pm