I purchased a new telephone a Samsung galaxy j*. I went to log in on Facebook and it wa...

GetHuman2099066's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2099066's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2099066 will want to follow the link below to head to their help center. We will check on GetHuman2099066 later to make sure it's all set or try to help escalate.
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The issue in GetHuman2099066's own words
I purchased a new telephone a Samsung galaxy j*. I went to log in on Facebook and it was asking about a code generator. It says it will take a while for me to get the message but I never do. I haven't been on my page for since July **th ****. I've tried where I send a picture of my license and i tried a picture of myself holding up a card with numbers Facebook gave me. Both ways have resulted in nothing changing. I would just like to have my Facebook back.****
GetHuman2099066 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2099066
Feb 2nd, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 318451 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2099066 started working on this issue
Feb 2nd 3:26pm
GetHuman2099066 indicated the issue is not fixed yet.
Feb 2nd 3:27pm