Our Community preschool has a Face book page operating under our CPC Face book name as...

GetHuman2069307's customer service issue with Facebook from January 2019

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The issue in GetHuman2069307's own words
Our Community preschool has a Face book page operating under our CPC Face book name as Collaroy Plateau Community Kindergarten. We have had this account for about * years. About * weeks ago, while using my home computer to access my work based face book page, it suddenly didn't allow me access. I put in the password but it still didn't accept and so began the continual change the password, recover account, sign in as a person, send documents to prove identity, try and try again. I received a message from Jack McQueen to say they had checked the identification documents and everything looks as it is working and that it appeared as thought the issue had been solved. But it was not and still is not. **This is the message we received from Jack:*----- Original Message -----**From:**"Facebook" ******@***.com*** **To:********@***.com***Cc:** **Sent:**Thu, ** Jan **** **:**:** -******Subject:**Thank you for submitting your ID***Hi Cpc,***We reviewed your report, but it looks like things have already been sorted out with your account. If this happens again, please reply to this email with details, and we'll do our best to help.**If you have additional questions about Facebook features, updates or policies we recommend checking out the Help Center:**https:**www.facebook.com*help*?ref*cr***Thanks,**Jack McQueen**Please would you advise what to do next. Thank you so much.***Susan Sorensen*Teacher*Director*Collaroy Plateau Community Kindergarten Inc.***-** Hall Avenue Collaroy Plateau NSW *****Phone ** *********Fax ** **************@***.com *www.cpck.com.au*http:**www.facebook.com*CollaroyPlateauCommunityKindergarten
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Customer service issue
Reported by GetHuman2069307
Jan 30th, 2019 - 8 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License