My brother, Hank, has an account in Facebook. He is ** years old and was in an accident...

GetHuman-boonekev's customer service issue with Facebook from January 2019

5 views
 | 
309527 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-boonekev's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-boonekev's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-boonekev will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-boonekev can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-boonekev may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-boonekev's own words
My brother, Hank, has an account in Facebook. He is ** years old and was in an accident on **-**-** and hospitalized ever since. Hank has dimensia. The family has found out that a "so called" friend of his has been stealing money from him and is now on his Facebook account using it as though he's Hank. We would like to have his Facebook account shut down but do not know his password and Hank is unable to remember anything. Can you help us?
GetHuman-boonekev did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-boonekev fixed the problem
We are waiting for GetHuman-boonekev to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-boonekev fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-boonekev
Jan 27th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 309527 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-boonekev started working on this issue
Jan 27th 1:51pm