My brother, Hank, has an account in Facebook. He is ** years old and was in an accident...

GetHuman-boonekev's customer service issue with Facebook from January 2019

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The issue in GetHuman-boonekev's own words
My brother, Hank, has an account in Facebook. He is ** years old and was in an accident on **-**-** and hospitalized ever since. Hank has dimensia. The family has found out that a "so called" friend of his has been stealing money from him and is now on his Facebook account using it as though he's Hank. We would like to have his Facebook account shut down but do not know his password and Hank is unable to remember anything. Can you help us?
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Customer service issue
Reported by GetHuman-boonekev
Jan 27th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 309527 others
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GetHuman-boonekev started working on this issue
Jan 27th 1:51pm