I have been then messaging you all for * weeks now so I can regain access to my Faceboo...

GetHuman2048068's customer service issue with Facebook from January 2019

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The issue in GetHuman2048068's own words
I have been then messaging you all for * weeks now so I can regain access to my Facebook account so I can update my progress in Candy Crush. Now the first person assisted me and I was able to reset my password however when I tried to log into Facebook through Candy Crush they start asking me to enter a code again. So then I'm told to submit a government-issued ID what's I've done twice and yet no one has resolved this problem. This is so annoying and inconvenient, especially when I've had this account for almost ** years and this is the most problems I've ever experienced to log in. Attached is another pic of government issue ID and I would love for y'all to fix this problem so I don't have to go through these kind of steps every time I want to login. Thanks.
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Facebook

Customer service issue
Reported by GetHuman2048068
Jan 27th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 309175 others
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Timeline
GetHuman2048068 started working on this issue
Jan 27th 5:30am