Your security check is nothing short of abusive. After going through some weird type of...
GetHuman-annieson's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-annieson's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-annieson's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annieson will want to follow the link below to head to their help center. We will check on GetHuman-annieson later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-annieson may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-annieson's own words
Your security check is nothing short of abusive. After going through some weird type of security check of identifying squares with buses, stop lights and every thing else that is hardly visible to the naked eye, I was asked to supply a cell phone to receive a digital code, which I did* and I am still not allowed to enter my account. **Security is all good when it is for security, but this system seems to be geared to keeping one out of their account. So, will I ever be allowed back into my account. and also, to make it worse there is not help or customer service.
GetHuman-annieson did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-annieson fixed the problem
We are waiting for GetHuman-annieson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.