Could somebody please direct me to the right person please? *My account hasn’t been hac...

GetHuman2030874's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman2030874's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2030874 will want to follow the link below to head to their help center. We will check on GetHuman2030874 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2030874 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2030874's own words
Could somebody please direct me to the right person please? *My account hasn’t been hacked or disabled by fb, my profile is on an old email address, I’ve forgotten my password and they want to send the password to my old address that I can’t access. I accidentally opened a new one a while back with my new email address and mobile no and I can’t ask them to send the password to the new one because they’re saying it’s linked to another account so they can’t!!
GetHuman2030874 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2030874
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 305617 others
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Timeline
GetHuman2030874 started working on this issue
Jan 24th 4:50pm