My FB account, Rowena Corpus McCallister, was hacked on Dec **, ****. The hacker got ho...

GetHuman1976502's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1976502 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1976502 can let us know if they help or not.
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Before contacting them, items GetHuman1976502 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1976502's own words
My FB account, Rowena Corpus McCallister, was hacked on Dec **, ****. The hacker got hold of my account using the linked email address, *****@***.com. Yahoo cannot help me recover my account since I have not used it in years. The hacker took advantage of that. The hacker solicited money from my friends using Messenger. An example is a correspondence with one of my friends, Elmer-Marilou Bruce, using Messenger on Dec **. Please help me recover data from my old FB account, Rowena Corpus McCallister. Since then, I created a new account , Rowena McCallister. You can contact me at ***-***-**** (cell) or ***-***-**** (landline), or email, *****@***.com.Thanks.
GetHuman1976502 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1976502
Jan 16th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 294606 others
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Timeline
GetHuman1976502 started working on this issue
Jan 16th 4:01pm