Yesterday, January **, ****, my Facebook messenger account was hacked. I wrote on Faceb...

GetHuman1975426's customer service issue with Facebook from January 2019

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GetHuman1975426's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1975426 will want to follow the link below to head to their help center. We will check on GetHuman1975426 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1975426 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1975426's own words
Yesterday, January **, ****, my Facebook messenger account was hacked. I wrote on Facebook letting my contacts know that it was not me so to ignore it. My nephews wife in Arizona contacted Facebook and said somebody was impersonating me. I changed my password and now my Facebook account has been disabled. I’m trying to get it back and I’m not having any luck. I received an email this morning but how do I know it’s not from whoever hacked my account? Please help me get my Facebook account reopened.
GetHuman1975426 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1975426
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Timeline
GetHuman1975426 started working on this issue
Jan 16th 1:00pm