I thought my account was hacked and i logged out of my account, the password has been c...

GetHuman1975083's customer service issue with Facebook from January 2019

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The issue in GetHuman1975083's own words
I thought my account was hacked and i logged out of my account, the password has been changed and now i can not access my account as i do not have access to that old email address *****@***.com. I have gone through all the listed steps but it keeps going around and round as i can not access my email to reset my password. I have contacted microsoft (it was an old hotmail account) and they have informed that they are checking if it has been deactivated. This will take a few days. I dare say it has as i havent used it since i sent up facebook about **-** years ago.**I have all the proof that i am the owner of the account, i have it linked to messenger and instagram. Plus these accounts have my mobile number linked also. I have proof of ID ready to send to facebook and just want to get back in so i can change my old email to my new email and have no more issues. Can you please help??? I do not want to lose my pics and old memories i have on my account. I also have proof from my wife who is linked to my account as my wife. I have all details of the wedding and anything else that facebook needs proof of. Please reply email to my new email account listed below. I hope you can help!**Thanks
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Facebook

Customer service issue
Reported by GetHuman1975083
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1975083 started working on this issue
Jan 16th 10:46am