I want to know why in having to send a pic to get into my new account that hasn't had a...

GetHuman1974674's customer service issue with Facebook from January 2019

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The issue in GetHuman1974674's own words
I want to know why in having to send a pic to get into my new account that hasn't had any suspicious activity. This is some BS. I'm not locked out of some very important files I have linked to my account. Files I need to access. This is the most redicalous, idiotic thing ive seen FB do. The account isn't but a few hrs old so there's no way any suspicious activity has happened. Never thought I would see the day FB started it's slow spiral downhill. It eventually happens to everybody. TRUMP ****
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Customer service issue
Reported by GetHuman1974674
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1974674 started working on this issue
Jan 16th 7:50am