Hello, I believe my Facebook account has been hacked. I tried to reset my password whic...

GetHuman-homea's customer service issue with Facebook from January 2019

7 views
 | 
294049 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-homea's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-homea's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-homea will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-homea can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-homea may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-homea's own words
Hello, I believe my Facebook account has been hacked. I tried to reset my password which you send me a * digit code to my email address and am supposed to punch that in when ressetng my password. Problem is is that when I do that it says I have tried to many codes and to try again later. I’ve waited for hours and hours and no matter what it still says the same thing. Also, the emails I get from the automatic Facebook responses show up in Arabic writing which I do not speak, which is why I think my account was hacked. Can you please help me get my account back up and running. Thanks for your time
GetHuman-homea did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-homea fixed the problem
We are waiting for GetHuman-homea to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-homea fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-homea
Jan 16th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 294049 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-homea started working on this issue
Jan 16th 5:44am