Yesterday I set up a new user profile with the intention of deleting my existing profil...

GetHuman1970495's customer service issue with Facebook from January 2019

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The issue in GetHuman1970495's own words
Yesterday I set up a new user profile with the intention of deleting my existing profile. I have the correct email address and password, but when I enter my mobile phone number, it tells me to enter a valid mobile number. I tried going to my existing profile and removing that phone number, but it didn't seem to help. I've been to the Help Center, but I'm not finding this problem or solution. I would very much like for the system to recognize my mobile number so I can log in to my new profile!
GetHuman1970495 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1970495
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 293376 others
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GetHuman1970495 started working on this issue
Jan 15th 6:15pm