Yesterday I set up a new user profile with the intention of deleting my existing profil...
GetHuman1970495's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman1970495's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1970495's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1970495 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1970495 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1970495 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1970495's own words
Yesterday I set up a new user profile with the intention of deleting my existing profile. I have the correct email address and password, but when I enter my mobile phone number, it tells me to enter a valid mobile number. I tried going to my existing profile and removing that phone number, but it didn't seem to help. I've been to the Help Center, but I'm not finding this problem or solution. I would very much like for the system to recognize my mobile number so I can log in to my new profile!
GetHuman1970495 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1970495 fixed the problem
We are waiting for GetHuman1970495 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.