My name is Thomas Fortenberry Jr. I have enjoyed Facebook for many years and I just wan...
GetHuman1969947's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman1969947's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1969947's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1969947 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1969947 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1969947 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1969947's own words
My name is Thomas Fortenberry Jr. I have enjoyed Facebook for many years and I just wanted to open my Facebook back up. I gotten a new phone and a new number . I tried to open it up I forgot the password because it has been a long while. I put in my new phone number a different person and name shows up I hope you can help me fix everything so I can get back to enjoy Facebook. My number is (***)***-****
GetHuman1969947 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1969947 fixed the problem
We are waiting for GetHuman1969947 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.