I tried logging into Facebook on the **th of January ****,i noticed my account would no...

GetHuman-agnesoke's customer service issue with Facebook from January 2019

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The issue in GetHuman-agnesoke's own words
I tried logging into Facebook on the **th of January ****,i noticed my account would not open so i deleted my Facebook app and downloaded another one. Still,it kept saying wrong email and password. So I clicked on the "forgot password" icon where I typed my phone number and password. I was notified few minutes later that my password has been sent to an email I am not familiar with (*****@***.com) while mine is (*****@***.com). I feel my account has being hacked. Please, I request for immediate action to recover my account as I am scared my account can be used for dubious affairs. I hope to get an email as soon as possible. Thanks and happy new year.
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Customer service issue
Reported by GetHuman-agnesoke
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-agnesoke started working on this issue
Jan 15th 3:49pm