Password issues. I received a "request friend" from someone I knew. I visited the websi...

GetHuman1968472's customer service issue with Facebook from January 2019

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Help with my Facebook issue
GetHuman1968472's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968472 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1968472 can let us know if they help or not.
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The issue in GetHuman1968472's own words
Password issues. I received a "request friend" from someone I knew. I visited the website, recognized the owner and saw pictures in the side bar of people we know in common. I felt it was safe and accepted the friend request. I scrolled down the page and read, a post "birthday ****, joined facebook ****." I believed it to be a hacker and immediately chose to change by facebook password. Logged into to do so and was unsuccessful. Instructed on the facebook site to log into email account for recovery. That resulted in having to change password each time I logged into facebook. After several times o having to repeat the process, facebook denied entry to facebook and said try again later, that i had tried too many times. Three days later, I am receiving the same code to enter ******. And, same denial to gain access to my Facebook account: Jackie Martin ****
GetHuman1968472 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1968472
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 292991 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1968472 started working on this issue
Jan 15th 1:20pm
GetHuman1968472 indicated the issue is not fixed yet.
Jan 15th 1:45pm