I am still waiting to find out what this company name was. I have still not received the item Josie

GetHuman1968263's customer service issue with Facebook from January 2019

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Help with my Facebook issue
GetHuman1968263's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968263 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1968263 can let us know if they help or not.
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The issue in GetHuman1968263's own words
I have purchased this item already ... Purchased embroidery machine from face book for ** dollars I am not sure what the company is called*and have not received the item as yet*is it possible for you to let me know the company so I can find out about the delivery etc*Josie
Have not received the item
I either need the item or my money back
I have an issue with Facebook too
How GetHuman1968263 fixed the problem
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Facebook

Face Book Buying a Item
Customer service issue
Reported by GetHuman1968263
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 292932 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1968263 started working on this issue
Jan 15th 12:07pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:43pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:44pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:45pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:45pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:47pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 18th 12:50pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:24pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:26pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:26pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:27pm
GetHuman1968263 shared this issue with others over email
Jan 22nd 4:29pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:32pm
GetHuman1968263 indicated the issue is not fixed yet.
Jan 22nd 4:33pm
GetHuman1968263 shared this issue with others over email
Jan 22nd 4:33pm