I have a friend who has a Vietnamese facebook account and some features are different f...
GetHuman-nuonghan's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-nuonghan's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-nuonghan may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-nuonghan's own words
I have a friend who has a Vietnamese facebook account and some features are different from the English version. Recently her account has been hacked and she tried to reset a new password and set up two-factor authentification with her phone number. However there is an error which is "you have tried entering too many codes" and she could not get her account back any way. She tried to mail her ID to Vietnam facebook support center as instructed but it takes way too long. Is there anyway she can get it back faster and according to facebook's policy, exactly how long it should take in this case? Please help.
GetHuman-nuonghan did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-nuonghan fixed the problem
We are waiting for GetHuman-nuonghan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.