I can't access my account, I forgot my password & have no access to recovery email or p...

GetHuman1967659's customer service issue with Facebook from January 2019

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The issue in GetHuman1967659's own words
I can't access my account, I forgot my password & have no access to recovery email or phone connected to the account. Ive used my government photo id to regain access to my account in the past but I am not given this option now. I can provide u with whatever u may require to verify my identity. Please help me I've been trying for over * months to regain access to this account. Here's a link to the account*https:***www.facebook.com*ashley.day***** please contact me at email* ashleynicole
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Facebook

Customer service issue
Reported by GetHuman1967659
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 292779 others
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Timeline
GetHuman1967659 started working on this issue
Jan 15th 7:55am