Ok I have already put one of these in for help but still nothing....my account has been...

GetHuman1964655's customer service issue with Facebook from January 2019

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The issue in GetHuman1964655's own words
Ok I have already put one of these in for help but still nothing....my account has been hacked! I clicked on a video that i was tagged in earlier and now I have been logged out and can't log back in. It says that I will be sent a code but there is a problem with that... For one, I can't access the email address (A*****@***.com) associated with my account because I don't remember the password (keep in mind I created it ** yrs ago) and for two I don't have my phone number (**********) connected to this account because I have it on another account... Please again I say please help me get back into my account!! The only pictures I have of my children are on that account, I don't want to lose them. You can contact me by phone, text, or email.....phone number above and email *****@***.com
GetHuman1964655 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1964655
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 292215 others
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GetHuman1964655 started working on this issue
Jan 14th 9:24pm