Currently, my Facebook app is up to date, and installed on an iPhone *. The phone had b...

GetHuman1963101's customer service issue with Facebook from January 2019

2 views
 | 
291941 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1963101's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1963101's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1963101 will want to follow the link below to head to their help center. We will check on GetHuman1963101 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1963101 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1963101's own words
Currently, my Facebook app is up to date, and installed on an iPhone *. The phone had been deactivated for close to * years prior. I think the problem lies with Facebook itself, though. It I crashes constantly. I can not be in there for more than * minutes without it crashing. Sometimes it does it in just seconds. I have did everything I could think of. Updated my phone, cleared out*made storage space, logged in and out, deleted and redone loaded the app, and turned my phone off and back on. None of this has helped. It is quite frustrating as I am on the app frequently. Any help would be greatly appreciated. Thank you.
GetHuman1963101 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1963101 fixed the problem
We are waiting for GetHuman1963101 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1963101 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1963101
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 291941 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1963101 started working on this issue
Jan 14th 5:57pm