I got a new iPhone and now FB takes me to a page with my name that I’ve not been active...

GetHuman-tmstock's customer service issue with Facebook from January 2019

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The issue in GetHuman-tmstock's own words
I got a new iPhone and now FB takes me to a page with my name that I’ve not been active on (Teri Stock). The FB account I’ve been using for YEARS under my maiden name (Teri Mathis) won’t come up. The whole reason I had to GET a new iPhone was because my old one wasn’t capable of updating the latest version of messenger. On my old phone, all I had to do was touch the FB icon and it went straight to my page without having to put in a password (which I forgot anyway.) I want to be able to still do that for my “teri.mathis.***” account. I’m so frustrated not being in touch with my people while this gets straightened out. Please help!!!
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Customer service issue
Reported by GetHuman-tmstock
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-tmstock started working on this issue
Jan 14th 4:18pm