I put the *-step Verification process on my account. I switched from Sprint to Metro PC...

GetHuman1954502's customer service issue with Facebook from January 2019

291069 similar
0 following
Help with my Facebook issue
GetHuman1954502's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1954502 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1954502 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1954502's own words
I put the *-step Verification process on my account. I switched from Sprint to Metro PCS and I got a new phone and phone number I know the password but I can't get into the account because it can't text me the code then it tells me to put in the *-digit code gender but I don't have one. Name on the account Steven Corts my old phone number was (***)***-**** the email is stevecorts****@gmail. Can someone please help my get into my account. I cant even take off the * way verification until I can get into the account
GetHuman1954502 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1954502 fixed the problem
We are waiting for GetHuman1954502 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1954502 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1954502
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 291069 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1954502 started working on this issue
Jan 14th 2:23am
GetHuman1954502 indicated the issue is not fixed yet.
Jan 14th 8:16am