I put the *-step Verification process on my account. I switched from Sprint to Metro PC...

GetHuman1954502's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman1954502's own words
I put the *-step Verification process on my account. I switched from Sprint to Metro PCS and I got a new phone and phone number I know the password but I can't get into the account because it can't text me the code then it tells me to put in the *-digit code gender but I don't have one. Name on the account Steven Corts my old phone number was (***)***-**** the email is stevecorts****@gmail. Can someone please help my get into my account. I cant even take off the * way verification until I can get into the account
GetHuman1954502 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1954502
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 291069 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1954502 started working on this issue
Jan 14th 2:23am
GetHuman1954502 indicated the issue is not fixed yet.
Jan 14th 8:16am