It seems as though my account was hacked over a week ago. I tried to change my passwor...

GetHuman-pamspoll's customer service issue with Facebook from January 2019

290623 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-pamspoll's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pamspoll's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pamspoll will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pamspoll can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-pamspoll may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-pamspoll's own words
It seems as though my account was hacked over a week ago. I tried to change my password but it would not allow me to do so. I tried the "forgot password" function and "do not have access to my email address" function and using my husband's email address. I also submitted my ID and received an email to my husband's account confirming my identity. However, the link in that email would not allow me to reset my password. I have cleared all cookies. I have now waited ** days and still receive an error message that I have tried too many times and the code does not work. Please help!
GetHuman-pamspoll did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-pamspoll fixed the problem
We are waiting for GetHuman-pamspoll to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pamspoll fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-pamspoll
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290623 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-pamspoll started working on this issue
Jan 13th 5:59pm