This morning when I tried to log into my FB account, I received a message stating that...
GetHuman-quietcla's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-quietcla's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-quietcla may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-quietcla's own words
This morning when I tried to log into my FB account, I received a message stating that I was temporarily locked out. Apparently someone from a different location tried to log into my account. I changed my password & everything seemed fine. Later, I got same message but when typing old password, it keeps saying it’s incorrect. I tried both the password I reset in the AM & my original password. Neither are working. I just want to get access to my account back.
GetHuman-quietcla did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-quietcla fixed the problem
We are waiting for GetHuman-quietcla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.