A profile appeared on suggested friends with my photos. When i looked into it the profi...

GetHuman-elliburt's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-elliburt's own words
A profile appeared on suggested friends with my photos. When i looked into it the profile used to be mine, i deactivated the profile about * year ago. The name is ELLIE HANLOWE which is not my name (i may have changed it I'm not sure) my maiden name is ELLI HAYWARD which is what it would have been called at one point. I know a previous email and password and tried logging onto it to no avail. I wish to have access to this profile again if possible as i am concerned someone has gained access to it. Please get back to me ASAP as i am very distressed about it.
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Customer service issue
Reported by GetHuman-elliburt
Jan 13th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-elliburt started working on this issue
Jan 13th 5:14pm