My account was hacked.**O am trying my best to best to get it back. I've send through m...

GetHuman-lennerts's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lennerts will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lennerts can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lennerts's own words
My account was hacked.**O am trying my best to best to get it back. I've send through my ID etc for authentication. Facebook then send me a link to reset. And changed my email back to my address. **Problem is that they did not remove the hackers address. So every time I reset, he resets as well.**The hacker also set up some type of security code that i have to enter when login in from my browser and when changing my password. The security code is going to the hacker and not me.**Please advise. Thank you.
GetHuman-lennerts did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-lennerts
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290397 others
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GetHuman-lennerts started working on this issue
Jan 13th 2:01pm
GetHuman-lennerts shared this issue with friends on Facebook
Jan 13th 2:02pm