Hello, i recently deactivated my facebook account a couple of months ago. I kept the em...

GetHuman1955731's customer service issue with Facebook from January 2019

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The issue in GetHuman1955731's own words
Hello, i recently deactivated my facebook account a couple of months ago. I kept the email and password in my notes for when i wanted to reactivate it. I have gone to reactivate my account and i keep getting a message that my email address is not assoicated with an account. This does not make sense as i have had this account for possibly * years so how has is suddenly vanished. The only issue is this account is linked to my old email address which i no longer use. I would just like to get my account recovered and back up as i had pictures and messages on it. I am also involved in groups from work and starting from scratch would not be ideal **The facebook account is under the email**S*****@***.com
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Facebook

Customer service issue
Reported by GetHuman1955731
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 290336 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1955731 started working on this issue
Jan 13th 12:06pm