My boyfriend changed his Facebook password and now he can't remember it. He tried using...

GetHuman-tholbro's customer service issue with Facebook from January 2019

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The issue in GetHuman-tholbro's own words
My boyfriend changed his Facebook password and now he can't remember it. He tried using the Forgot Password link and it sent him a code, but when he enters the code an error message pops up that he's entered too many codes and his account is locked. He tried waiting two days to try it again and still received the same error message. How can he get his account reset so that he can use the Forgot Password option. Or is there another way he should try to recovery his account.
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Customer service issue
Reported by GetHuman-tholbro
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 284634 others
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GetHuman-tholbro started working on this issue
Jan 8th 9:51pm