My Facebook account has been hacked, the user name has changed, and every possible way...

GetHuman1923820's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1923820's own words
My Facebook account has been hacked, the user name has changed, and every possible way to recover my account and reset my password has been overthrown. I’m not sure why there is not option appearing for me to recover my account through a pin linked my mobile device which is a login for my account. All recovery verification info is being sent to and email me that does not belong to me but a person who is not me, using my account.
GetHuman1923820 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1923820
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1923820 started working on this issue
Jan 8th 5:48pm