Friends have advised my FB account was hacked - probably actually IM. I deleted my IM a...

GetHuman-suekent's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-suekent's own words
Friends have advised my FB account was hacked - probably actually IM. I deleted my IM app from my phone & googled the facebook phone * which was ***-***-****. A Manny Ross who insists he works for FB security said my IP address & email was hacked. Evidence of **** & a very serious situation. He needed us to provide him with Google play cards so he could stop the hackers - there were ** ha cos. We were very concerned. The only reason we provided $**** in google play cards was because I had called FB from th* googled phone. *
GetHuman-suekent did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-suekent
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 7 customers so far
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GetHuman-suekent started working on this issue
Jan 8th 3:42pm