Friends have advised my FB account was hacked - probably actually IM. I deleted my IM a...

GetHuman-suekent's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-suekent's own words
Friends have advised my FB account was hacked - probably actually IM. I deleted my IM app from my phone & googled the facebook phone * which was ***-***-****. A Manny Ross who insists he works for FB security said my IP address & email was hacked. Evidence of **** & a very serious situation. He needed us to provide him with Google play cards so he could stop the hackers - there were ** ha cos. We were very concerned. The only reason we provided $**** in google play cards was because I had called FB from th* googled phone. *
GetHuman-suekent did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-suekent
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 7 customers so far
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GetHuman-suekent started working on this issue
Jan 8th 3:42pm