Hello : )**I am having trouble with my Instagram password. I am trying to log onto my a...

GetHuman1809184's customer service issue with Facebook from January 2019

Help with my Facebook issue
The issue in GetHuman1809184's own words
Hello : )**I am having trouble with my Instagram password. I am trying to log onto my account through my computer. I do not remember my password (because I'm automatically logged in on my phone). However, when I have Instagram send me a link to change my password it just opens the app on my phone instead of letting me change it. Also in my actual account, I tried to change it and it won't let me because I need my original password. **I would like to recover my old password, set a new one, and log in to my account on my computer. **Thank you,**Elizabeth Piercy*my email is: *****@***.com*or you can call at: **********
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Facebook

Customer service issue
Reported by GetHuman1809184
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 281865 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1809184 started working on this issue
Jan 6th 7:56pm
GetHuman1809184 indicated the issue is not fixed yet.
Jan 6th 7:58pm