Hello : )**I am having trouble with my Instagram password. I am trying to log onto my a...

GetHuman1809184's customer service issue with Facebook from January 2019

Help with my Facebook issue
The issue in GetHuman1809184's own words
Hello : )**I am having trouble with my Instagram password. I am trying to log onto my account through my computer. I do not remember my password (because I'm automatically logged in on my phone). However, when I have Instagram send me a link to change my password it just opens the app on my phone instead of letting me change it. Also in my actual account, I tried to change it and it won't let me because I need my original password. **I would like to recover my old password, set a new one, and log in to my account on my computer. **Thank you,**Elizabeth Piercy*my email is: *****@***.com*or you can call at: **********
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Customer service issue
Reported by GetHuman1809184
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 281865 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1809184 started working on this issue
Jan 6th 7:56pm
GetHuman1809184 indicated the issue is not fixed yet.
Jan 6th 7:58pm