Hi, My name is Stela Chavez Guernsey and suddenly my Facebook account went off line and...

GetHuman-stelague's customer service issue with Facebook from January 2019

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The issue in GetHuman-stelague's own words
Hi, My name is Stela Chavez Guernsey and suddenly my Facebook account went off line and then required my password to log in. However, it wouldn’t accept my password. I tried resetting my password but it keeps kicking me back to the login page which isn’t working...my password will not work. Please help me get in to my Facebook account ** I may have opened a new account in error under Stela Guernsey. I need to cancel this and keep my account as Stela Chavez Guernsey
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Facebook

Customer service issue
Reported by GetHuman-stelague
Jan 5th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stelague started working on this issue
Jan 5th 6:26pm