Hi, someone had hacked and taken over my facebook account. They have changed my email a...

GetHuman1903210's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1903210's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1903210 will want to follow the link below to head to their help center. We will check on GetHuman1903210 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1903210 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1903210's own words
Hi, someone had hacked and taken over my facebook account. They have changed my email address so I am unable to recover or reset my password. I can't log in to my account at all. So far they haven't changed much, just my date of birth. Any help would be muchly appreciated!!*P.S I am unable to get in to my old email address I use for Facebook originally as it's a very old one which I dont use anymore and don't know the password to get in. I will put the email address in the box below which I use for it, but like I said they have changed the email so it doesn't recognise the email address when I try to log in to Facebook. *My name is Natasha Catt - my profile picture has a picture of me and my husband. I only recently changed it at new year- around the *st**nd January ****
GetHuman1903210 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1903210
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
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