I was trying to change my name on Facebook and the email I have is an old AOL email tha...

GetHuman1901693's customer service issue with Facebook from January 2019

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The issue in GetHuman1901693's own words
I was trying to change my name on Facebook and the email I have is an old AOL email that I no longer use. I never updated my new email so now I won't know when Facebook notifys me for my issue because I can not access my old email. I was just trying to change my name and now it tells me Facebook will check my account and notify me. I have all my information to verify I am who I am, I been a Facebook member for many years. I just want to be able to log on back to my account. I have a new email I use I would like to be notified on that account until I'm able to login in and update my information. *GiselleT*****@***.com is my new email I did not get to update it on my account. My Facebook name is Gmack Watts and wanted to change it too Gmack My'Loyalty. Can you please help me thank you.
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Facebook

Customer service issue
Reported by GetHuman1901693
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 280060 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1901693 started working on this issue
Jan 5th 6:09am