Hello my name is Erin Stenzel my facebook account was hacked by a guy named Ahmet Akit...

GetHuman-xobanqii's customer service issue with Facebook from January 2019

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GetHuman-xobanqii's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xobanqii will want to follow the link below to head to their help center. We will check on GetHuman-xobanqii later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-xobanqii may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-xobanqii's own words
Hello my name is Erin Stenzel my facebook account was hacked by a guy named Ahmet Akit. He changed my email address to his. He changed my password. I can't log into my account now. When i put forfot password it sends the link to his email
GetHuman-xobanqii did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-xobanqii
Jan 4th, 2019 - 3 mons ago
I have an issue with Facebook too
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GetHuman-xobanqii started working on this issue
Jan 4th 11:58pm