My account got hacked. I have been in the process of getting a new account which I tho...
GetHuman-rasprung's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-rasprung's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rasprung's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rasprung will want to follow the link below to head to their help center. We will check on GetHuman-rasprung later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rasprung may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rasprung's own words
My account got hacked. I have been in the process of getting a new account which I thought I had in place. I was given a confirmation code ***** for Facebook and ***** * for Messenger. I was sending out weird friend requests again and getting some back. Now I've tried to go on Facebook edits sad I had to confirm my identity. Tap my picture and I got the message that my account had been done away with because I was not who I said I am. I am a ** year old lady. I have been on Facebook and have enjoyed it because I've been able to keep in contact With Friends that I have had Since teaching in **** which included teaching in Columbia And in Okinawa. I am frustrated because of all the problems I am having with Facebook today.
GetHuman-rasprung did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rasprung fixed the problem
We are waiting for GetHuman-rasprung to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.