I have a new email address and didn't report it to Facebook in time. I am now trying t...

GetHuman-rdiane's customer service issue with Facebook from January 2019

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The issue in GetHuman-rdiane's own words
Follow the instructions in the Account Recovery. But I don't understand them. ... I have a new email address and didn't report it to Facebook in time. I am now trying to recover my account. I tried to follow Facebook's instructions regarding providing a copy of my Driver's License, but I don't understand how to do so. I don't have a scanner. Is that what I need?*Also, I don't have a telephone number on this account.
I would like someone to explain how I am supposed to "Click and drag" a copy of my Driver's License on to the screen.
I have a customer for at least ** years.
I have an issue with Facebook too
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Facebook

Account Recovery
Customer service issue
Reported by GetHuman-rdiane
Jan 4th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 279127 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rdiane started working on this issue
Jan 4th 2:48pm