I helping a friend to report this issue. He’s having a trouble logging in his Facebook...

GetHuman1893483's customer service issue with Facebook from January 2019

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Help with my Facebook issue
First: share to improve GetHuman1893483's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1893483's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1893483 will want to follow the link below to head to their help center. We will check on GetHuman1893483 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1893483 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1893483's own words
I helping a friend to report this issue. He’s having a trouble logging in his Facebook as his ex girlfriend change his Facebook password and his email password. Recently the girl changed his Facebook name to a weird name (dviet dveit) and she also threatened said that she will change his Facebook name to my name too. The girl is using his Facebook to threaten him to do inappropriate thing and she posted something on his Facebook recently to harassed my friend but she deleted the post in few hours time. Below is some of my attachment for the posted that she posted before. Please help to resolve the issue as possible and my friend wish to close his Facebook account that hacked by her to prevent anymore threaten case from the girl. His Facebook name is Derek Khoo.
GetHuman1893483 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1893483
Jan 4th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 278656 others
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Timeline
GetHuman1893483 started working on this issue
Jan 4th 4:16am