Hi,*I just woke up to some strange messages from my best friend and soon after she call...

GetHuman-mollie_h's customer service issue with Facebook from January 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mollie_h will want to follow the link below to head to their help center. We will check on GetHuman-mollie_h later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mollie_h's own words
Hi,*I just woke up to some strange messages from my best friend and soon after she called me saying her account has been hacked. She’s worried about this because there is personal information & photos on her account that the hacker would gain access too. Multiple people have received strange messages & we have all sat there reporting the account all day but nothing has happened. The link to her account is: https:**www.facebook.com*profile.php?id**************** The hacker has changed her password and she doesn’t remember the password to her old email that’s connected with the account. Her current email address is: mailto:*****@***.com PLEASE DO SOMETHING! PEOPLE ARE GETTING STRANGE MESSAGES AND SHE HAS PRIVATE INFO ON THERE.
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Facebook

Customer service issue
Reported by GetHuman-mollie_h
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
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GetHuman-mollie_h started working on this issue
Jan 3rd 10:16pm