This is with reference to my account that i was not actively using for the past two mon...

GetHuman1832844's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1832844's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1832844 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1832844 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1832844's own words
This is with reference to my account that i was not actively using for the past two months. Some hacker has hacked into my account and also my email address. fortunate i was able to track the IP of the hacker. but i could not go through the Facebook security questions as all personal details including the email has been changed.**User name: Saduni De Silva*Account Link: https:***saduni.desilva.*** *Email the Account was previously connected to: *****@***.com *Suspicious IP found on Gmail history that does not belong to me: **.***.***.****Please contact me as soon as possible to recover my account by contacting me at *****@***.com**Thanks*A Saduni De Silva

GetHuman1832844 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1832844
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 268304 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1832844 started working on this issue
Dec 26th, 2018 5:28pm

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