This is with reference to my account that i was not actively using for the past two mon...
GetHuman1832844's customer service issue with Facebook from December 2018
4 views | 268304 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1832844's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1832844's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1832844 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1832844 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1832844's own words
This is with reference to my account that i was not actively using for the past two months. Some hacker has hacked into my account and also my email address. fortunate i was able to track the IP of the hacker. but i could not go through the Facebook security questions as all personal details including the email has been changed.**User name: Saduni De Silva*Account Link: https:**www.facebook.com*saduni.desilva.*** *Email the Account was previously connected to: *****@***.com *Suspicious IP found on Gmail history that does not belong to me: **.***.***.****Please contact me as soon as possible to recover my account by contacting me at *****@***.com**Thanks*A Saduni De Silva
GetHuman1832844 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1832844 fixed the problem
We are waiting for GetHuman1832844 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1832844 fixes it.
This email address isn't valid
Facebook
Customer service issue
Reported by GetHuman1832844
Dec 26th, 2018 - 3 years ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 268304 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1832844 started working on this issue
Dec 26th, 2018 5:28pm
Free Moving Concierge
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians