I have not been able to login into my Facebook account for a few months. When I go thro...

GetHuman1723920's customer service issue with Facebook from December 2018

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The issue in GetHuman1723920's own words
I have not been able to login into my Facebook account for a few months. When I go through all of the steps to try to get back on it always says that I have to get permission from or use a device that I had previously logged in on. But I can’t do that because the only device I ever logged in on was my old phone. I got a new phone but kept the same SIM card and put it in the new phone. But whenever I login it tells me that I need to get my code generator from my Facebook page. But it is literally impossible to get the code generator because I can’t login at all from any device.
GetHuman1723920 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1723920
Dec 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 247833 others
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GetHuman1723920 started working on this issue
Dec 9th, 2018 8:01pm