I have not been able to login into my Facebook account for a few months. When I go thro...

GetHuman1723920's customer service issue with Facebook from December 2018

5 views
 | 
247833 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1723920's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1723920's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1723920 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1723920 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1723920 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1723920's own words
I have not been able to login into my Facebook account for a few months. When I go through all of the steps to try to get back on it always says that I have to get permission from or use a device that I had previously logged in on. But I can’t do that because the only device I ever logged in on was my old phone. I got a new phone but kept the same SIM card and put it in the new phone. But whenever I login it tells me that I need to get my code generator from my Facebook page. But it is literally impossible to get the code generator because I can’t login at all from any device.
GetHuman1723920 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1723920 fixed the problem
We are waiting for GetHuman1723920 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1723920 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1723920
Dec 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 247833 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1723920 started working on this issue
Dec 9th, 2018 8:01pm