I have an account that is under my phone number. But not an email. Whe. I search for my...
GetHuman-jahumada's customer service issue with Facebook from December 2018
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Before contacting them, items GetHuman-jahumada may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jahumada's own words
I have an account that is under my phone number. But not an email. Whe. I search for my account it says it cant be found. When I search my name Justine Ahumada its found. The thing is I can't remember my password. I do have an old acct under Justine Lee I could recover that one. I need my other acct active as I have found family on it and my pictures are on it. You can email me at *****@***.com
GetHuman-jahumada did not yet indicate what Facebook should do to make this right.
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