I can't access my acct.I received an email this morning saying my fb password had been...

GetHuman1721510's customer service issue with Facebook from December 2018

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GetHuman1721510's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1721510 will want to follow the link below to head to their help center. We will check on GetHuman1721510 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1721510 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1721510's own words
I can't access my acct.I received an email this morning saying my fb password had been requested to be changed using my old phone * **********.I no longer have this phone *.I tried to do everything to get back into my account...I entered the one time pw that I was emailed,security codes but nothing is working.I received the same exact code ** times after it didn't work and I kept requesting a new one.Plz help me get back into my acct.I've had it for ** yrs and have a lot of memories there.
GetHuman1721510 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1721510
Dec 9th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 247175 others
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GetHuman1721510 started working on this issue
Dec 9th, 2018 7:46am