My Facebook was hacked * weeks ago. I logged out and changed my password but it will no...

GetHuman1717210's customer service issue with Facebook from December 2018

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The issue in GetHuman1717210's own words
My Facebook was hacked * weeks ago. I logged out and changed my password but it will not let me log back in. I've been trying and trying over and over again. It says it does not recognize the browser or whatever I'm using to log in. I've been using the same phone for Facebook for at least two years. Then it says I need a code to log in and will send me the code through SMS but I never receive the SMS over * or * times I've tried. I also cannot use the code generator because I can't get into my FB account in order to get to the settings menu. Please help I have alot of pictures and things on my Facebook that I do not want to lose please help
GetHuman1717210 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1717210
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 246303 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1717210 started working on this issue
Dec 8th, 2018 3:51pm