Hi, we found some ad on the 'Facebook' and placed * orders for the musical toys from 'B...
GetHuman-viktorst's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-viktorst's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-viktorst's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-viktorst will want to follow the link below to head to their help center. We will check on GetHuman-viktorst later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-viktorst may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-viktorst's own words
Hi, we found some ad on the 'Facebook' and placed * orders for the musical toys from 'Biose Store Gossop'. We paid on *****. We got the confirmation emails, but when we didn't get the orders and tried to track it to see the status we realized that every our try ended up with the error message:"Oops, something went wrong." This sounds like a clear fraud. We are just wondering if 'Face book' does any verification on the companies that place ads here? And how we can be protected?*Thank you,*Tatyana*Viktor
GetHuman-viktorst did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-viktorst fixed the problem
We are waiting for GetHuman-viktorst to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.