There was a duplicate account made under my same email address using the same password...

GetHuman-heidipfl's customer service issue with Facebook from December 2018

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The issue in GetHuman-heidipfl's own words
There was a duplicate account made under my same email address using the same password. A friend reported it to have the fake account disabled. But everytime I try to sign into my actual account, it keeps trying to pull the fake account that was disabled. The email address on the account is *****@***.com, which I no longer have access to that actual email inbox and have a new email all together. How can I sign into my Facebook account
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Facebook

Customer service issue
Reported by GetHuman-heidipfl
Dec 7th, 2018 - 5 mons ago
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GetHuman-heidipfl started working on this issue
Dec 7th, 2018 5:01pm