There was a duplicate account made under my same email address using the same password...

GetHuman-heidipfl's customer service issue with Facebook from December 2018

1 view
244966 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-heidipfl's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-heidipfl got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-heidipfl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-heidipfl's own words
There was a duplicate account made under my same email address using the same password. A friend reported it to have the fake account disabled. But everytime I try to sign into my actual account, it keeps trying to pull the fake account that was disabled. The email address on the account is *****@***.com, which I no longer have access to that actual email inbox and have a new email all together. How can I sign into my Facebook account
GetHuman-heidipfl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-heidipfl fixed the problem
We are waiting for GetHuman-heidipfl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-heidipfl fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-heidipfl
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 244966 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-heidipfl started working on this issue
Dec 7th, 2018 5:01pm