I got a new cell phone and I cannot access my Facebook account. I was hacked a few mont...

GetHuman1710347's customer service issue with Facebook from December 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1710347's own words
I got a new cell phone and I cannot access my Facebook account. I was hacked a few months ago and can’t remember my pass word . When I try to use forgot my password it says I don’t have and account based on my phone number that I used to open the account. My name is Wayne Golliday from Toledo Ohio I can find my account on google search but not through the Facebook log in . I tried to start a new account but I would rather resolve and us the one I have been using.
GetHuman1710347 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1710347
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 244871 others
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GetHuman1710347 started working on this issue
Dec 7th, 2018 3:46pm