When I try to log into my Facebook account it says the password I’m using is an old pas...

GetHuman-sullywor's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sullywor's own words
When I try to log into my Facebook account it says the password I’m using is an old password. I never changed it, though. So there’s no way my password isn’t what I had it. I use my Facebook account to log into a few other apps like Instagram and Spotify, therefore I’m not able to log into these accounts either. It’s very frustrating because I never changed my password. I’ll do whatever is necessary to prove that the Facebook account is mine. Please help me get my account back!
GetHuman-sullywor did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-sullywor
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 244123 others
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Timeline
GetHuman-sullywor started working on this issue
Dec 7th, 2018 1:38am